External Leadership Development Program

Please review the below information BEFORE expressing interest in the Leadership Development Program: 

1. What is LDP?

2. Preparing to apply

3. 60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about the program and ask questions to a recruiter and current LDP Participants. This virtual event dives deep into the history and purpose of LDP, the logistics of the program, training, salary and benefits, the interview process, and more. Please register here.

Grand Opening Supervisor Responsibilities: 

• Recruit, select and schedule Grand Opening Trainers employed by Chick-fil-A, Inc. and ensure that all onboarding documents are complete and in compliance with applicable law(s) 
• Supervise Grand Opening Trainers, including performance management, and ensure they understand and train Operator’s and restaurant leaders to Chick-fil-A brand standards and operational functions affecting brand standards
• Oversee and manage Grand Opening budget, including labor, travel, meals and entertainment
• Support Grand Opening process by consulting with the Operator on planning strategy and execution of the Operator’s vision for their individual business and Create Raving Fans Strategy
• Consult with the Operator on brand standards and operational issues affecting brand standards, such as their business plans, sales generation, vendor strategy, and maximizing their restaurant layout
• Partner with Grand Opening Marketing Team to execute and provide operational support for all Public Relations and Marketing activations
• Consult with Operators regarding systems to ensure food safety, such as LEAN Chicken. Complete SAFE Daily Critical and eRQA daily, evaluate results and advise on corrective measures as appropriate 
• Forecast sales and consult with Operators on inventory levels
• Consult with Operators regarding optional resources and tools available to ensure consistency with brand standards, including Pathway
• Provide consultation on Operators’ set up of Restaurant with necessary equipment, smallwares, and office items to ensure food safety, food quality and quick service
• Support and advise Operators on back office systems
• Create an exit strategy for the Grand Opening support team to ensure minimal impact to brand standards and guest experience once departed

Interim Manager Responsibilities:

• Manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant
• Recruit, hire, onboard, and supervise Team Members, including, but not limited to, completing new hire and payroll paperwork, labor scheduling, completing payroll biweekly, and performance management
• Develop and implement plan for training Team Members to Pathway standards 
• Conduct Team Member performance reviews and create performance management plans
• Create role clarity and clear communication amongst the team
• Develop processes and procedures to ensure compliance with all employment laws
• Assess and analyze current state of the Restaurant business in terms of people, quality and customer service, sales and brand growth, and financial return. Develop a 30/60/90-day business plan
• Analyze Customer Engagement Monitor survey results and create strategy for enhancing survey results, including coaching and solving for opportunities
• Evaluate Restaurant vendor performance and make any necessary changes in vendor relationship
• Ensure inventory levels are appropriate for specific Restaurant needs
• Implement and oversee inventory and ordering process, and train Team Member(s) on the relevant process(es)
• Identify and solve bottlenecks in the business, including innovating ways to maximize throughput
• Analyze data, including End of Month package, to make optimal business decisions for the purpose of maximizing Restaurant’s financial return
• Ensure Restaurant readiness and smooth transition of Restaurant to incoming Operator

Responsibilities for other positions LDP Participants may hold:

Information about the responsibilities of other positions, including but not limited to the Mobile Kitchen Lead role, staff projects, and other assignments based on the needs of the business will be made available as needed to LDP Participants.

• Bachelor's Degree or 5 years of leadership experience 
• Ability to work independently with minimal oversight
• Keen business judgement and sound decision-making skills
• Experience working with and leading teams
• Problem solving and analytical skills
• Ability to provide clear and consistent feedback
• Ability to manage conflict in a respectful and timely manner
• Promptly takes responsibility and action as needed
• Listens effectively; seeks to understand 
• Curious about the needs of those around them
• Quickly establishes rapport and inspires others 
• Communicates clearly and concisely

Physical Requirements: 

• Ability to work in a fast-paced restaurant environment
• Willing to travel 100 percent of the time 
• Availability to work on weekends

• Valid US or Canadian Driver License