• Sr. Lead Engineer, Business Excellence

    Job Function
    Position Type
    Experienced Professionals
    Requisition ID
  • Overview

    The Sr. LEAN Engineer is responsible for implementing productivity standards across the network of Chick-fil-A distribution centers to ensure that they meet the needs of the organization and its employees. This position will be a part of a wholly-owned subsidiary of Chick-fil-A Inc. Over the next several years, this role is expected to grow to implement productivity standards and performing productivity analysis across multiple distribution centers delivering to hundreds of Chick-fil-A Restaurants. This person will have the opportunity to play an integral role in the development of new distribution centers and support the drive for supply chain innovation unique to the foodservice industry. This position is based in our Atlanta, GA Office.


    •  Responsible for implementing productivity initiatives and process changes at the warehouse
    • Act as a liaison between Chick-fil-A Supply and local distribution center teams, seeking opportunities to improve productivity at an affordable cost through a systematic review of distribution processes
    •  Develop best practices, routines, and innovative solutions to improve warehouse efficiency and quality of output
    • Perform process and design simulations and analysis
    • Develop work measurement procedures and directs time-and-motion studies to promote efficient and economical utilization of personnel and facilities
    • Direct or conduct observation and analysis of personnel and work procedures to determine time-and-motion requirements of job duties
    • Lead tests intended to drive productivity improvements at the DC
    • Develop and implement a lean approach to logistic processes to ensure continuous improvement
    • Analyze work study data and equipment specifications to establish time and productivity standards
    • Assist with creating a physical design of warehouse space and fixture specifications to maximize efficiency
    • Develop methods for tracking and reporting distribution center key performance indicators
    • Assist with training warehouse staff to conduct work in an efficient manner
    • Deliver high service levels to Operators
    • Support P&L management at the DCs and Chick-fil-A Supply
    • Support Chick-fil-A vision and strategy while balancing Chick-fil-A Supply needs
    • Drive innovation in the distribution center operation
    • Complete other activities as deemed valuable by management

    Minimum Qualifications

    Business Requirements

    • Demonstrate functional knowledge and expertise in foodservice distribution:
    • Facility management
    • Facility construction, outfitting, and support services
    • Facility equipment
    • Performance metrics
    • Business processes to operate a distribution center
    • Supplier management
    • Working knowledge of innovations in supply chain and distribution center facilities
    • Be knowledgeable of and ensure compliance with all food safety and general safety standards, quality specifications, local and governmental requirements

    Customer Relations

    • Work closely with the distribution center, CFA corporate, Operators, and business partners to ensure optimal alignment
    • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
    • Demonstrate the ability to value both relationships and results
    • Be able to navigate through a confrontational situation, ensuring all parties are treated with honor, dignity, and respect
    • 3+ Years of Experience
    • Experience working with multi-temperature distribution facilities; experience in foodservice distribution or related area; qualified in Lean Six Sigma
    • LEAN Six Sigma Black Belt

    Minimum Years of Experience


    Travel Requirements


    Required Level of Education

    Bachelor's Degree

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