Sr. Project Lead, Talent Planning

Job Function
Human Resources/People
Position Type
Experienced Professionals
Travel Requirements
10%
FLSA Status
Exempt
Requisition ID
2026-19838
Posting Location : Location
US-GA-Atlanta
Relocation Assistance Provided
No

How We Work At Chick-fil-A

Chick-fil-A,  Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills,  fostering inclusive teamwork,  and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly,  we ask Staff to seek wisdom,  expect the best,  accept responsibility,  respond with courage,  and think others first.

Our Flexible Futures Model offers a healthy mix of working in person and virtually,  strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

The Senior Project Lead, Talent Planning, is responsible for developing, shaping, and implementing a portfolio of Workforce Experience initiatives in support of the Staff, External Workforce, and Supplier audiences. 

 

This role requires a strong professional who can influence leaders, guide cross-functional collaboration, and steward critical initiatives. Success will require project and change management, process optimization, and training and development expertise. 

Responsibilities

  • Partners with the Director, Talent Planning, to develop, shape, and manage the team's 3-year roadmap of priorities, focusing on Workforce Experience. Responsible for leading all project and change management efforts for all Talent Planning special projects.
  • Leads project and change management efforts as part of the External Workforce workstream of the Multiply Support Center Effectiveness Momentum Accelerator, driving more efficient and effective utilization of Chick-fil-A's External Workforce.
  • Partners closely with the External Workforce Solutions Team to drive a portfolio of initiatives related to Chick-fil-A's external Staffing partners, including External Workers, Suppliers, and Staff Contacts, across the full External Worker Lifecycle. Example initiatives include change management and training, managing the performance of Supplier partners, and ensuring close partnership and consulting across internal partners. 
  • Responsible for driving engagement and utilization of the Impact Exchange Platform, including overseeing and driving the feature roadmap, change management efforts, reporting, and stakeholder management. Role also responsible for all project and change management efforts in implementing the platform for additional Chick-fil-A entities.
  • Drives the creation of technical solutions, in partnership with Talent Consultants and DTT,  intended to establish workforce strategy templates across all departments at CFA, Inc and VBLs.
  • Owns Staff Calendar deliverables as part of Planning process and serves as thought partner in considering and shaping the full ecosystem of events Staff are invited to participate in.
  • Owns meeting content and management of Talent Planning Team meetings. Responsible for shaping communications, cascading and tracking progress against priorities.
  • Leads the budgeting process and annual cycle for Talent Planning Team.
  • Partners with the Executive Director, Talent Ops and Planning, as well as the Talent Ops and Planning Leadership Team to establish and manage clear and executable priorities and measurable goals that advance Chick-fil-A's broader People Strategy. 
  • Drives continuous improvement and evolution of the Talent Ops and Planning Support Model, partnering with Talent Ops and Planning Leaders to continually evaluate operating models and implement measured improvements that right size support to effectively meet evolving future needs. Includes serving as Project Lead to the People Services Council, advancing the Shared Services Model Pilot, in partnership with Chick-fil-A's Vertical Business Lines.  
  • Manages end-to-end content for Talent Planning meetings and maintains a strategic partnership with the Talent Ops & Planning meeting team for successful quarterly meeting execution. Responsible for shaping communications, cascading and tracking progress against priorities.
  • Identifies and implements processes, tools, and ways of working improvements that enhance effectiveness, scalability, and impact across Talent Planning.
  • Stays current on key trends, surfacing best practices and insights that shape and advance Chick-fil-A's talent and workforce strategies.

Required Qualifications (Knowledge, Skills, & Abilities)

  • Strong communication skills
  • Ability to influence 
  • Demonstrated experience with cross-functional collaboration 
  • Process development and road mapping
  • Advanced facilitation skills
  • Advanced PowerPoint skills
  • Intermediate Excel skills
  • Quick and versatile learner
  • Ability to thrive in a fast-paced, cross-functional environment
  • Ability to adapt to evolving business needs and priorities
  • Proactive and responsive in a flexible environment
  • Growth mindset and self-motivated

Required Years of Experience

10

Travel Requirements

10%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Master's Degree

Relocation Assistance Provided

No

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Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. It is and has been the policy of Chick-fil-A to ensure that all individuals are provided equal employment opportunities without regard to disability. Accordingly, Chick-fil-A will make reasonable accommodation(s) for the physical and/or mental limitation(s) of an otherwise qualified individual with a disability - whether an applicant or current employee - unless an undue hardship would result. If you believe you may require a reasonable accommodation due to a disability in connection with your application and/or the hiring process, please contact staffselection@chick-fil-a.com as soon as you realize this need.