Sr. Lead Technical Product Owner

As part of the Digital Transformation and Technology (DTT) department, this role contributes to a growing agile team building Pulse, Chick-fil-A’s new Restaurant Intelligence Platform. Pulse is designed to simplify how Operators and Field Staff understand restaurant performance by consolidating data, surfacing actionable insights, and embedding AI-driven recommendations. Today, Operators rely on numerous tools and large volumes of data to deliver operational excellence, which can make gaining a clear view of what’s happening in a restaurant challenging. Pulse addresses this by providing curated metrics and enabling meaningful collaboration, helping teams quickly identify what happened and where opportunities exist. Ultimately, Pulse will become the primary tool for Field Staff to manage restaurant portfolios and deliver tailored, coordinated support to Operators.

This role partners with an engineering peer to lead the Pulse development team and collaborates with Field Operations and other enabling DTT teams (e.g. A-Team, Digital Enablement, etc.) to design, test, and scale the initial MVP towards chainwide rollout. After launch, this role will own the long-term technology capability strategy and stewardship, ensuring solution health and driving future business outcomes.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Co-create the product and technical delivery strategy with Field Operations and other departments that support capabilities enabled within Pulse. 
• Develop and maintain strong, productive relationships with partnering development teams and business partners to ensure alignment and successful delivery.
• Represent Field Operations in sprint backlog prioritization and requirements discussions, ensuring team priorities align with the overall product roadmap. Lead the prioritization of business requirements and engineering delivery needs through collaboration with business partners and engineering teams. Take ownership of and influence the delivery roadmap.
• Coordinate priorities and dependencies across enabling development teams
• Work closely with engineering leads to maximize business value and efficiency in each development sprint.
• Influence prioritization and collaborate with development pods to ensure the highest-value outcomes are delivered.
• Facilitate and oversee the immediate needs of the development team as they arise removing roadblocks, addressing challenges and answering questions.
• Ensure business requirements and expectations are clearly communicated to engineering teams and aligned with business partners. Write and refine user stories, themes, and epics so they include a shared definition of ‘done,’ enabling the team to efficiently achieve sprint goals.
• Lead development pod scrum ceremonies (backlog refinement, standup, sprint planning, etc.).
• Coordinate user acceptance testing and external validation efforts. 
• Ensure cross-team and release requirements and dependencies are shared appropriately.
• Define, implement and lead production operations support processes and ensure the product maintains a high degree of uptime.
• Mentor other Product Owners and is seen as an expert and leader in the discipline of Product Ownership.
• Manage budget requirements of the Agile team.

Knowledge, Skills & Abilities: 

• Ability to collaborate closely with engineering teams and understand technical dependencies
• Demonstration of leadership and strong collaboration
• Self-starter who completes responsibilities with minimal supervision 
• Excellent written and verbal communication skills 
• Sharp analytical and problem-solving skills 
• Pursues continuous improvement and exhibits personal drive for excellence
• Ability to quickly learn and comprehend technical systems  
• Adaptable and flexible approach to work
• Servant spirit with strong sense of stewardship

• Bachelor's degree or the equivalent combination of education, training and experience from which comparable skills can be acquired 
• 4+ years of relevant work experience
• Knowledge and/or experience with Agile development approaches and techniques 
• Experience in driving teams and management to decisions 
• Experience with technical systems and data structures
• Basic SQL skills
• 1-3 years experience working in Amazon Web Services (AWS) 
• 1-3 years experience leading people through the software development life cycle, including DevOps concepts and Agile methodologies like Scrum or Kanban
• Certified Scrum Product Owner (CSPO)

• Bachelor's degree in Information Systems, Computer Science, or relevant field of study
• 5-7 years of relevant work experience
• Experience launching a software product
• Experience with UX/UI design
• Experience developing analytics that inform operational decision-making
• Understanding of enterprise system architecture, integrations, and data flows
• 1-3 years experience with JSON, RESTful APIs and microservices patterns
• Experience defining product requirements for features powered by Generative AI, machine learning, or natural language processing. 
• Advanced Certified Scrum Product Owner (A-CSPO)