Sr. Product Lead, Supply Chain

To satisfy consumer demand and support the continued growth of the business, Chick-fil-A, Inc. (CFA) continues its journey towards building a more integrated, resilient and scalable supply chain.  Significant investments have been made in infrastructure, technology and supporting resources. Stewarding an increasingly complex supply chain requires refining and executing a supply chain business strategy, ensuring the value proposition for Operators balances reliability and efficiency for CFA Restaurants.

The Product Manager plays an essential role leveraging organizational strategy and continual discovery and validation of Restaurant needs to assess opportunities to create value or mitigate pain points. The Order Receipt Product Manager will be responsible for developing and deploying the Restaurant Receiving process. The problem space includes ensuring the order receipt process digitally and accurately reconciles ordered demand to fulfillment and invoicing, drives improved on-hand accuracy in the restaurant and enables seamless resolution of Restaurant order recovery issues driven by fulfillment issues or quality.

This role will require a redesign of the current receiving process, which is manual, not built around standardized process or policy, and creates ample opportunity for user error in the Restaurant.  The opportunity is to partner closely with the Order Management Product Manager and Supplier Quality and Safety (SQS) to establish necessary outcomes and design processes accordingly. Success in this role will result in an integrated, enterprise Order Receipt process that streamlines Restaurant receiving, takes manual intervention out of recovery and credits for Operators, and ensures comprehensive item information to flow into Restaurant systems.

The successful candidate will be the Product representative within a Product Team deploying the Product Operating Model as a development and delivery framework.  As such, the Product Manager will be accountable for the value (to the Customer) and viability (to the business) of solutions developed. They will work closely with Design, Engineering, and Analytics partners to continuously discover, iterate, develop and deploy solutions that the Restaurant loves, and that works well for the business stakeholders that support the solution.

The Product Manager will also be responsible for ensuring the solution delivers tangible value that reconciles to the organizational strategy, while creating visibility into the development efforts of the team. Where ambiguity presents, the Product Manager will work with the Product Leadership and cross-functional stakeholders to ensure alignment around how value is measured and what impact for the customer is necessary to deem development successful. The focus will be a “time-to-money” orientation with emphasis on Customer outcomes (impact) more than outputs (features). Impact to the customer will be how capabilities will be prioritized.

The Product Manager will pursue integrated design in solutions and should expect to interact with stakeholders across the CFA Supply Chain organization, including Chick-fil-A Supply (CFAS). The candidate should also expect to spend meaningful time with the Customer, Operators and Team Members in the Restaurant.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

General Requirements:

• Ability to quickly establish business context and influence through building relationships and “seeking to understand”
• Data fluent – able to conceptualize and help coordinate data enabled analytic strategies to be developed that unlock actionable performance insights
• Capacity to quickly synthesize various inputs and information into desired business outcomes; develops business strategy and fosters organization support for execution
• Self-starter willing to think outside the box to benchmark business processes or constraints against other internal or external standards; can challenge status quo and influence change
• Ability to evaluate a business problem, develop a working hypothesis of solution tied to outcomes, and quickly calibrate with relevant stakeholders to build consensus
• Ownership mentality over assigned tasks with ability to identify supporting resources as needed to realize ultimate objectives
• Executive communication skills with ability to crisply communicate complex concepts, anticipating the needs of an audience, while instilling confidence in the ability to deliver outcomes
• Process orientation that ensures documentation and management of proposed, new, and existing business processes
• Ability to build consensus by identifying potential conflict, drawing it out with care, and strengthening coalition through thoughtful resolution

Business Requirements:

• Ability to effectively translate strategy into problem framing through established patterns with partners in technology, analytics and engineering
• Systems minded, with awareness of lean principles is valuable
• Innovation minded with a working understanding of supply chain

Product Development and/or Agile Methodology Familiarity:

• Experience with agile project management tools (i.e., Jira, Confluence and Trello) and/or philosophies is valuable
• Knowledge and/or experience with other Agile development approaches and techniques is valuable
• Continuous discovery minded, seeking to continually validate assumptions of solutions to ensure value-delivery against underlying problems.
• Represents the team and their efforts to others within the organization.
• Ensures cross-team dependencies and requirements are shared appropriately.
• Develops and maintains strong and productive relationships with all DTT and business stakeholders.
• Helps facilitate team retrospectives and assists with driving continuous improvement across the team.
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Customer Relations:

• Work closely with CFA Support Center Staff, Operators, and business partners to ensure optimal alignment
• Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
• Demonstrate the ability to value both relationships and results
• Be able to navigate through confrontational situations, ensuring all parties are treated with honor, dignity, and respect

• Communication: Skilled in communicating across all levels of an organization, both internally and with business partners such as suppliers
• Quick & Versatile Learning: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Safety Focus: Possesses an uncompromising commitment to food safety for customers
• Integrity: Performs role with integrity and inspires others to uphold Chick-fil-A values
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently a top performer; steadfastly pushes self and others for results
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer
• Self-starter with excellent project management, organization skills, and attention to detail
• Highly motivated with strong interpersonal skills; a team player, yet able to work independently when necessary
• Routinely shows interest / knowledge in and offers suggestions / solutions for continuous improvement
• Exceptional problem solving and communication skills, detail oriented, and creative thinker with a vision
• Able to anticipate needs, lead multiple projects, and manage shifting priorities
• 15% travel required: Chick-fil-A Operator/market visits, distributor visits, supplier visits, and related conferences
• Excellent command of both written and verbal communication skills
• Excellent personal and relational intelligence able to drive teams and management to decisions
• Demonstration of leadership and strong collaboration at all levels 
• Strong decision-making skills with the ability to collaborate and make decisions in the gray