Sr. Systems Analyst, Customer Technology Solutions

As a Sr. Systems Analyst on the Customer Technology Solutions team, you will join the team responsible for the Chick-fil-A Delivery technology systems and business processes. We are focused on providing a first-class delivery experience for our customers through the creation of technical solutions and seamless integrations to support our Operators and team members in execution of delivery logistics and operations.

In the Sr. Systems Analyst role, you will have the opportunity to engage with business partners and work with Restaurants while serving on a technical product team responsible for our Chick-fil-A Delivery logistics technologies. This role will give you the opportunity to grow in a fast-paced dynamic environment, solving high-impact problems using cutting-edge technologies. You will also work with agile engineering teams (staff and/or partners); providing clear technical requirements, user stories and key performance metrics for complex features and ensuring focus on efficient operations. This role requires an independently motivated activator that is able to work in ambiguity to solve problems with minimal direction. 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Understands and executes on requirements, collaborate on assigned technical tasks, create documentation (requirements, process maps, etc.), and communicate with functional and technical partners with minimal direction 
• Translates and refines complex business requirements into technical specifications, taking into account how they integrate with other systems.
• Create documentation (requirements, process maps, test plans, etc.).
• Validate that system changes meet technical and design specifications, and satisfy business requirements 
• Solve complex problems by taking a broad perspective to identify solutions. 
• Serve as a Subject Matter Expert (SME) of primary systems function and may define and execute a monitoring strategy.
• Regularly assists with upgrades, perform backups, identify customizations, and speak into the lifecycle of Delivery and digital commerce systems. 
• Supports and troubleshoots high complexity issues and assists other team members with lower complexity issues. 
• Support work of more junior people on the broader team and communicate with functional partners or vendors related to assigned areas of work. 
• Expected to consistently make significant contributions towards area(s) of responsibility.
• Communicates with functional partners or vendors related to delivery commerce and/or related business processes. 
• Partner with digital commerce teams in cross functional initiatives to design and deliver large projects providing both technical and functional solutions to enable business partners, product team members and other technical/business teams to achieve goals and objectives.
• Works as part of a project team to deliver medium to large projects or outcomes and may be involved on more than one project at a given time.
• Contribute to strategy and roadmap discussions of delivery platform systems.
• Understand standard procedures and technical recommendations in Digital Transformation and Technology department in order to ensure alignment for staff/partner technical teams

• Bachelor's degree in Computer Engineering, Computer Science, or equivalent experience in a similar technical field
• 1+ years of relevant work experience
• Experience collaborating with functional and technical stakeholders and users to define and document business requirements
• Experience developing detailed system specifications, data flows
• Experience with SQL and data modeling
• Experience leveraging system logs and other technical frameworks to evaluate system performance
• Strong analytical and problem-solving skills 
• Excellent written and verbal communication skills 
• Define and coordinate test cases and procedures
• Familiarity with Agile principles as applied to software development
• Excellent interpersonal and team collaboration skills 
• Excellent written and verbal communication skills to bridge complex business needs and technical solutions between users, engineers, testers and stakeholders  
  
• Sharp analytical and problem-solving skills to identify root causes and develop effective solutions 
  
• Methodical, investigative and inquisitive mind and attention to detail to find elusive errors in systems or processes
  
• Leverages knowledge of systems, business processes to tackle ambiguous challenges and solve problems with imperfect information
  
• Self-starter who completes responsibilities with minimal supervision 
  
• Adaptable and flexible approach to work
  
• Excellent personal and relational intelligence  
  
• Strong decision-making skills
  
• Strong team collaboration skills
  
• Pursues continuous improvement and exhibits personal drive for excellence

• Bachelor's degree
• 2+ years of relevant work experience
• Experience in a technical role such as business analyst or technical support
• Experience working with an agile development methodology 
• Familiarity with version control systems and code merging/branching
• Familiarity with software test automation and advanced concepts of software quality assurance and automation