Lead Systems Analyst, Staff Technology Solutions

The Lead Systems Analyst is a key member of the Staff Technology Solutions sub-department within Digital Transformation & Technology, providing expert partnership and driving innovation for the Order-to-Cash business capability.

This position leads the development, implementation, and support of enterprise solutions within the Support Center's Oracle Cloud Financials Enterprise Resource Planning (ERP) system, driving optimization of the Sales-to-cash lifecycle for Corporate Accounting and Finance and the Support Center Warehouse. This includes responsibility for accurate and timely processing of Operator, Guest, and Corporate accounts receivable, reconciliation of cash receipts, management of supply chain sales orders, and oversight of inventory cycle counts.

As a trusted technology partner, you will directly serve the two sub-departments: Organizational Financial Solutions, and the Support Center Warehouse, to understand business needs, translate them into effective technology solutions, and contribute to the strategic roadmap for Oracle Cloud ERP.

You'll be instrumental in delivering critical business objectives, envisioning future state processes, and providing scalable technology solutions to support the organization's growth.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Manage/own the relationship and demystify technology for business partners
• Manage support and maintenance of business systems and products
• Analyze and evaluate the current business process; identify areas of improvement
• Gather requirements, create documentation and resources for system and product implementations, changes, and issues 
• Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of changes and issue resolution
• Act as Subject Matter Expert for systems/platforms supported
• Define strategy, lifecycle, and design for systems/platforms supported

• Bachelor's degree or equivalent experience in Management/Computer Information Systems, Computer Science
• 3+ years of relevant work experience
• Experience leading medium-sized system implementations
• Experience leading significant system or platform enhancements/implementations
• Knowledge and/or experience with Agile development approaches and techniques 
• Experience in driving teams and management to decisions  
• Ability to understand business needs and translate them to functional/technical requirements
• Strong verbal and written communication skills  
• Excellent personal and relational intelligence  
• Demonstration of leadership and strong collaboration
• Ability to quickly learn and comprehend technical systems  
• Self-starter who completes responsibilities with minimal supervision 
• Team player who is committed to both the team and the product 
• Strong decision-making skills with the ability to collaborate and make decisions in the gray 
• Sharp analytical and problem-solving skills 
• Ability to effectively manage vendors 
• Servant spirit with strong sense of stewardship

• Bachelor's degree in Management/Computer Information Systems, Computer Science
• 5+ years of relevant work experience
• Strong experience leading complex, cross-functional, medium-sized system implementations
• Knowledge of accounting capabilities
• Experience with oracle cloud
• Experience with SQL
• Certified Business Analysis Professional