With the accelerated appetite for and adoption of automation and AI across the world, Chick-fil-A has identified a need to enable and implement automation and AI capabilities and initiatives that will transform the work and user experience for all who come into contact with Chick-fil-A. This role is for an experienced program lead to drive foundational AI workstreams to organizational alignment and completion.
This role will serve as a thought leader and enterprise thought partner for the strategic decisions and workstreams needed to enable AI outcomes across the enterprise. It is responsible for identifying, prioritizing, coordinating, and delivering strategic, foundational, cross-functional decisions and workstreams that are necessary to enable AI capabilities and AI enterprise outcomes for the organization in alignment with the overarching Chick-fil-A AI strategy led by this role's leadership.
This role is responsible for owning technically and/or operationally complex situations, making them simple enough to action to the next productive step. This role is responsible for communicating complex concepts in a simple and effective manner (verbally and/or written/presentation) across all departments and all levels of the organization.
This role requires flexibility and the ability to manage multiple competing and variable workstreams in parallel. This role is responsible for landing critical decisions and is viewed as the independent owner of their work. It involves influencing the organization at various levels, from senior individual contributors to team leaders to senior leaders, providing risk assessment, subject matter expertise, and guidance on AI.
The person in this role must identify as a 'gap filler'; someone who can identify gaps, make a plan to fill them, and then action the next step(s) to close the gap. They must have high IQ and emotional intelligence to communicate effectively with senior leaders and executives across the organization.
Key stakeholders include Legal (Privacy & Compliance), CCEA (Corporate Communications, External Affairs), and DTT (DLT, DMT, Cybersecurity, Identity & Access, all DTT sub-dept leadership teams).
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.