Sr. Lead Advisor, ADA Compliance

Job Function
Distribution
Position Type
Experienced Professionals
Requisition ID
2025-18586
Posting Location : Location
US-GA-Atlanta

Overview

Chick-fil-A Supply, LLC, is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care.

 

The Sr. Lead Advisor, ADA Compliance, develops a scalable and compliant accommodation model for diverse, evolving audiences. This role is responsible for designing, implementing, and optimizing ADA-related policies, processes, and training that scale across the organization. By partnering with key stakeholders, the Sr. Lead Advisor ensures a proactive, consistent, and risk-mitigated approach to workplace accommodations. This position dedicates 50% of its time to building and enhancing the company’s core ADA capabilities and 50% to leading and operationalizing the interactive process across Chick-fil-A, Inc., CFA Supply's Distribution Center network, Truett's Group, LLC., and Company Operated Restaurants (CORS).

 

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A Supply culture by fostering collaboration and community.

Responsibilities

ADA Strategy and Infrastructure:

  • Develop and implement a scalable ADA framework that is compliant and fully aligned to our Culture of Care
  • Standardize and enhance ADA processes to create efficiency and consistency

 

Centralized Case Management System:

  • Identify and deploy an ADA case management system to ensure consistency and efficiency in managing ADA requests
  • Enhance case tracking mechanisms to improve compliance, transparency, and timely resolution

 

Accommodation Guidelines and Resources:

  • Define and document broad accommodation guidelines and process maps to promote consistency and efficiency
  • Develop a dynamic, accessible resource guide to support leaders and Staff/Team Members in navigating the accommodations process

 

Complexity Triage and Escalation System:

  • Design and implement a tiered approach to categorizing accommodation requests based on complexity
  • Establish escalation protocols to ensure urgent and high-complexity cases receive appropriate attention and resolution

 

ADA Training and Capability Building:

  • Develop training programs to equip Leaders with the knowledge and skills to navigate ADA requirements effectively
  • Implement ongoing education initiatives, customized by audience

 

Collaboration and Risk Mitigation:

  • Serve as a strategic advisor to senior leadership, ensuring ADA compliance is integrated into broader talent strategies
  • Partner with Legal, Talent Operations, and Talent Experience to proactively mitigate risks and address emerging ADA-related challenges

 

Execution of the Interactive Process:

  • While creating scalable solutions, also lead the interactive process across varying business entities to ensure value and relevance in future current and future solutions

Minimum Qualifications

  • High School Diploma or equivalency
  • 3+ years of relevant work experience
  • Strong leadership and change management capabilities to influence and drive ADA initiatives across the organization
  • Ability to design and execute audience-specific training programs that empower Leaders to navigate ADA requirements
  • Exceptional collaboration skills to align cross-functional teams and drive ADA integration into business operations
  • Medical background to understand complexity of disabilities and how to best accommodate

Preferred Qualifications

  • Bachelor’s Degree

Minimum Years of Experience

3

Travel Requirements

20%

Required Level of Education

High School Diploma or GED

Preferred Level of Education

Bachelor's Degree

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