Systems Administrator, Legal Operations Technology

The primary purpose of this role is to set strategy for and manage the design, implementation, system administration and maintenance of technology for the Legal Department.  As a member of the Legal Operations team, the Project Lead will design and implement a best-in-class ecosystem of technology to drive greater efficiency, as well as deliver more robust analytics to drive better decision-making across each practice area of the Legal Department.  This role involves developing trusted partnerships with legal staff and Chick-fil-A IT staff and deliver on common goals as well having the ability to clearly articulate and present technical information to a broad/diverse audience.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

SOURCING NEW TECHNOLOGY

• Lead strategy for developing out the ecosystem of technology to support the Legal Department
• Benchmark systems with major law firms, corporate law departments, and industry organizations (e.g. ACC, CLOC, ILTA, etc.) to identify leading software and implementation partner
• Partner with Corporate Procurement in Request for Proposal (RFP), selection and contracting process

IMPLEMENTATION OF NEW TECHNOLOGY

• Serve as CFA Project Manager on implementation projects responsible for project plan, timelines, scheduling of all meetings throughout project and coordinate same with implementation partner Project Manager
• Manage budget associated with tech project and identify/obtain future budget needs for multi-year projects
• Manage implementation partner relationship
• Set strategy for and lead work with implementation partner and internal teams on system requirements, design, build, integrations, User Acceptance Testing (UAT) and Systems Integration Testing (SIT)
• Serve as Communication & Training Lead
• Set strategy, create plan for and work with department staff and implementation partner on mapping and migration of data and/or documents into new system and QC of same

SYSTEM ADMINISTRATION

• Utilize ticketing system to respond to end user questions, requests for help and enhancement requests
• Consult to and resolve bugs and other system fixes needed; or escalate same to managed services partner
• Manage relationship and work of managed services partner
• Set strategy for and manage security and user roles
• Maintain health of system: alert review, upgrades, version control, enhancements, etc.
• System maintenance: daily check of system syncs, keep templates current, ensure pick lists are kept current, etc.
• Attend software partner conferences to stay current on features and new releases
• Support MAC iOS updates and PC and MAC installs of system software
• Work with CFA DTT team for vendor access, SSO, utility and desktop installs, Microsoft Add-Ins, temporary server space, etc.

PROCESS IMPROVEMENT

• Lead department Practice Area teams through Process Improvement exercises by mapping current state and helping them to identify ways to make the workstream more efficient in a future state
• Identify steps that can be automated, that provide cost savings and that increase capacity for the team
• Lead team Roadmap initiative to track needs of department and plan work for the team

OTHER

• Lead Change Management initiatives to bring department along with new system deployments and process changes
• New staff onboarding: setting up system access and providing training in systems
• Provide updates to Legal Leadership on status of technology stack and innovation work
• Attend Legal Operations industry conferences (CLOC, ACC, ILTA, etc.) to stay current on industry standards
• Ad-hoc projects, as required

• Bachelor’s degree or the equivalent combination of training and experience from which comparable skills can be acquired
• 3+ years of experience leading software design and implementation projects, system administration and managing consulting partners
• Advanced Excel Skills
• Experience with reporting and dashboard tools such as Tableau, Sisense, Power BI
• Proficient with Office 365 suite of tools, including SharePoint
• Thorough understanding of product and software development lifecycle processes, procedures and tools
• Exceptional organizational and project management skills with high attention to detail
• Collaborative work style
• Excellent interpersonal and communication skills
• Must understand database management and systems best practices
• Excellent analytical and problem solving skills
• Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment
• Ability to work independently and escalate issues

• Bachelor’s degree in computer information systems, or other IT-related field of study
• 6+ years of experience leading software design and implementation projects, system administration and managing consulting partners
• Experience with DocuSign: CLM+, Insights & Analyzer
• Experience with iManage, TeamConnect, TRiRIGA, Oracle Cloud
• Legal knowledge
• Experience with Microsoft Power Apps and Microsoft Power Automate