Project Lead, Production Throughput

The Project Lead will be responsible for supporting the Production Throughput Consultants in the areas of project management, team systems and processes, execution of scopes of work produced in Restaurants, and maintaining key stakeholder relationships with General Contractors, Vendors, Operators and departmental teams. The Project Lead will be an expert on Restaurant Equipment and Operations at Chick-fil-A and have a foundational understanding of the Operator Franchise Agreement. This role will execute Scopes of Work produced by Consultants in the field with Operators. This role will be responsible for managing approximately 90-100 projects at any given time from start to finish and maintain communication with Operators, Restaurant Leaders, Production Throughput Consultants, and General Contractors throughout the process. The Project Lead will also be asked to serve as a liaison between the Production Throughput Team and other teams or individuals throughout the organization.

This is a Non-People Leader role.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

• Serve as "go to" Production Throughput representative to departmental partners for Production Throughput Projects
• Create, maintain, and enhance systems and processes that support execution of Production Throughput projects
• Establish oneself with interpersonal skill through prompt and thorough communication. Build relationships within the Production Throughput Team and with key departmental partners such as Facilities Lead Advisors and Field Consultants
• Establish personal credibility - demonstrates professionalism and relevant knowledge in interactions with Operators and Staff
• Serve as liaison between Production Throughput Team and other departmental teams
• Lead and executes projects
• Partner with the Leadership Team to track team's yearly budget

• Bachelor’s Degree
• Minimum 3 years of relevant business experience
• Foundational business acumen
• Ability to build relationships and communicate effectively to positively influence
• Developed communication skills (oral and written)
• Experience with Project Management
• Demonstrated ability to design effective presentations
• Strong emotional intelligence
• Ability to balance multiple, sometimes conflicting stakeholder interests

• Master’s Degree
• 5 years of relevant business experience, 2 years of Chick-fil-A Restaurant Experience