Lead Advisor, Operator Communications

Corporate Communications partners across the Chick-fil-A organization to execute effective, compelling internal communications that build culture, drive change and support business goals. This individual will support the team’s vision of creating clarity and alignment by inspiring, educating and equipping internal audiences.

Specifically, this individual will focus on consulting and collaborating with a set of business leaders within Chick-fil-A to create and execute communications strategies in support of Restaurants and Operators. Responsibilities will include collaborating with project owners to introduce new programs and solutions to Restaurants; creative storytelling to build understanding and trust; and sharing business strategy and vision with internal audiences. This role directly supports communication strategy and execution for Chick-fil-A, Inc.’s Marketing department with a focus on Restaurant Experience, to include Menu & Packaging, Consumer Packaged Goods, Catering, as well as Hospitality and Service Experiences.

To be successful in this role, the communicator must be resourceful, collaborative, able to quickly learn the business and think and act with a sense of urgency.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Business partner: Provide leadership and strategic business thinking around key initiatives, connecting to enterprise strategies.
• Communications consulting: Build understanding of identified teams and initiatives to effectively create strategic communications plans, then execute tactics to help business partners and Operators achieve their goals.
• Project oversight: Create and execute major deadline-driven communications initiatives, on budget and on time, using appropriate combinations of vendors, contractors, agencies and in-house services.
• Messaging: Oversee messaging, story development, and any other produced materials for accuracy, clarity and consistency.
• Relationship builder: Establish and maintain strong, ongoing relationships with Corporate Communications team, key business partners and Operators.
• Audience: Understand Restaurant and Operator communication needs to tailor communications in the appropriate manner. Regular Restaurant visits are required with reporting and applying key takeaways to work initiatives a must.
• Continuous improvement: Constant desire to learn how to improve work and translate communication trends into the into the fast-paced, rapidly growing Chick-fil-A business.

• 4+ years of professional work experience 
• Excellent written, oral and interpersonal communication skills.
• Track record as a communicator who thrives on managing a variety of initiatives concurrently and on deadline.
• Self-starter able to work independently or in a group, adapt to shifting priorities, and who enjoys creating and implementing new initiatives.

• 5+ years of professional work experience 
• Experience in quick service, food and beverage or hospitality industries
• Understanding of franchised and/or highly matrixed organizations
• Experience in a corporate communications function or communications agency, communicating with personnel at all levels of the organization