The Senior Principal Team Leader, Membership Program, will lead the strategic vision, execution, and ongoing evolution of Chick-fil-A One. This leader will develop and champion a Membership program strategy that is both deeply connected to broader Chick-fil-A initiatives and meaningfully contributes to overall company objectives with an emphasis on driving Member visit frequency and strengthening Customer relationships.
This role requires a deep understanding of Customer needs and the ability to translate those insights into practical tools and uniquely Chick-fil-A offerings that empower Operators to cultivate Customer loyalty. This individual will inspire and guide dedicated teams of Membership Product, Operations, and Benefits/Experiences professionals, along with a broader cross-functional support group, effectively influencing and aligning the program across the organization.
This leader will create a member experience that balances ease of use with meaningful differentiation, resulting in an accessible yet unique loyalty program that reinforces Chick-fil-A's brand positioning, including providing exceptional digital recovery experiences. A key focus will be developing new benefits and touchpoints while empowering local Operators to personalize the Member experience, all while ensuring the program's financial health and scalability for both Operators and Chick-fil-A, Inc.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.