Lead Advisor

The Lead Advisor will:

• Respond promptly to requests for facilities-related repair work and be responsible for developing scopes of work collaboratively for our General Contractors to execute for a multitude of projects, including but not limited to HVAC, Plumbing, Roofs, Equipment, etc.
• Serve as a regional project management professional initiating and executing work in conjunction with General Contractors, Field Consultants, Operators, and third-party vendors.
• Be the central liaison between operators, field-facing support, and internal stakeholders, as it pertains to all things facilities and equipment.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

• Work closely with multiple departments, teams, field staff, and Operators to ensure the current facilities and equipment meet the needs of the business
• Support the resolution of Operator issues/escalations and overall satisfaction with programs and initiatives
• Educate relevant stakeholders on key initiatives and processes
• Review and execute cross-functional scopes of work for the organization (including, but not limited to: Specialty Consulting, Test and Rollout, mall remodels, warranty)
• Contribute to projects that support restaurant quality improvement initiatives across the organization
• Access and organize data and content in order to create effective reports and develop insights
• Ensure regional Facilities & Equipment spending does not exceed allotted resources
• Provide 24/7 emergency support to restaurants, including rotational after-hours phone service
• Serve on inter and cross-departmental teams across the organization to represent the FEQ field perspective
• Enhance and develop strong business relationships across the organization with an eye toward ensuring all functions are aligned for maximum operator satisfaction and representation
• Facilitate meetings and lead cross-functional teams in order to achieve desired business outcomes
• Always be open to new ideas and methods that might increase the effectiveness of the work we do

• High school diploma or equivalent
• 3+ years of relevant work experience
• Strong interpersonal, communication, and collaboration skills
• Ability to adapt to changing technologies and priorities
• Attention to detail and organization skills
• Functional computer skills (Microsoft Office Applications, especially Excel and Word, and other applicable software).
• Project management experience
• Strong personal initiative with limited need for close supervision
• Ability to work well in a team environment
• Positive orientation towards difficult challenges

• Bachelor's degree 
• 5+ years of work experience in a professional work environment