The Digital Commerce team aims to create the Customer’s favorite way to order through a fast and frictionless digital commerce experience. The Order Fulfillment sub-team focuses on powering the experience from the time the Customer places a digital order until they receive it. The role of Senior Project Lead, Digital Order Fulfillment is responsible for the Customer’s fulfillment experience as it intersects with different sales channels in both pickup and delivery.
Chick-fil-A is seeking a digital product and process-minded individual who is a self-starter in identifying problems and bringing a vision to life. The ideal candidate will have experience in digital product management - ideally where digital product meets physical operations and service process. Because the fulfillment experience for the Customer is dependent and integrated with the operations of the Restaurant, it’s paramount for the individual in this role to balance the voice of the Operator and Team Member in crafting Customer digital experiences.
This will involve identifying gaps, setting a vision, serving as a liaison between the Digital Commerce team and other areas of the business (mainly Service & Hospitality), and advocating for sales channel-specific enhancements across Customer Digital and Delivery workstreams. The ability to build relationships, work collaboratively, and drive outcomes is critical.
This role is part of the Customer Digital & Delivery team, and reports under the Marketing department.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.