The Enterprise Systems – Sr. Lead Mobile App Product Owner role is the System Owner and Functional Lead of the Restaurant and Transportation facing systems including Restaurant Mobile App, Driver Mobile App, Supply Hub, and ServiceNow applications with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Supply Chain Development Center. This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of four components:
documentation that enables Change Management and End User Training
Strong understanding of Master Data Management to enable Standards across all Entities and System Platforms
Lead and own the Business Relationship with Vendors that delivers excellent Customer Service and responsiveness to the Business
Provide 2nd Level Operational Support for all Entities for each Platform that includes advanced troubleshooting techniques and tools to minimize Business impacts
Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline
Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view
Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
Business Requirements
Strong IT and Operational experience with Order Management & Transportation Management processes, Mobile Applications and ServiceNow, having great perspective on how users interact with the system
Deep understanding of chain of custody for critical value streams such as Lifecycle Management, Order Management processes, Mobile Applications, and ServiceNow processes
Deep understanding of data relationships to enable System-to-System performance
Working knowledge of Restaurant processes in a Manufacturing and Distribution Center
Strong experience in a Start-up or new Business Development environment
Customer Relations
Work closely with distribution centers, food production centers and business partners to ensure optimal alignment
Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
Demonstrate the ability to value both relationships and results