Project Lead , Operational Financial Services

The Procure-to-Pay Operations team within Financial Services is responsible for ensuring that all transaction-based financial services associated with Purchase Order writing, Accounts Payable (invoice processing & payment facilitation), and Cash Reconciliation for Chick-fil-A, Inc., Chick-fil-A subsidiaries, and affiliated entities are processed timely, accurately, and in accordance with all applicable policies, compliance requirements & service level agreements. Each Project Lead will have co-ownership of a Capability Pod within Procure-to-Pay Operations with responsibilities including procedural oversight and escalation of transaction-based activities performed by staff or third parties, in addition to direct execution of sensitive, confidential, unusual, or highly complex transaction-based work. Project Leads may be aligned to specific audiences when necessary to ensure business outcomes are met.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Partner with assigned co-owner(s) within each Capability Pod to further the Operational Financial Services vision of providing meaningful & manageable work opportunities for staff while minimizing disruptions to business continuity
• Execute sensitive, confidential, unusual, or highly complex transaction-based work
• Represent the Capability pod in cross-departmental work with Operational Service Management, business process owners, systems/technology counterparts, or business stakeholders
• Provide direction to staff and third parties responsible for troubleshooting and/or processing transactions to assist in the resolution of transactions escalated in course of normal business operations
• Identify systemic issues and pain points for discussion and partner with the Operational Service Management team, business process owners, and systems/technology counterparts to drive ultimate resolution
• Execute the testing of the design and implementation of financial system upgrades, enhancements, and integrations as directed by systems/technology counterparts
• Assist Operational Service Management in the development of working agreements outlining service level requirements with relevant stakeholders
• Identify and communicate opportunities to adjust standard operating procedures for third parties
• Provide continuous/real-time feedback to People Leader(s) on areas of opportunities for staff to identify training opportunities to help reduce escalations of recurring issues
• Serve as the Procure-to-Pay representative in relevant cross-functional meetings, providing requirements and/or communicating resource expectations for transaction-based services that align with the Operational Financial Services operating model and vision for meaningful & manageable work

• Relevant experience in transaction-based escalation management and resolution
• Proven ability to identify and communicate systemic process issues to business partners

• Accounts Payable Manager (IOFM)
• Accounts Receivable Manager (IOFM)
• Knowledge and understanding of Chick-fil-A’s standard suite of work solutions (i.e., Word, Excel, PowerPoint)
• Exposure to relevant tools used for reporting & analysis (e.g., Alteryx, Tableau, etc.)
• Strong verbal & written communication skills
• Strong organization skills
• Strong sense of self-awareness and emotional intelligence
• Ability to build strong relationships
• Ability to use good reasoning to interpret data