The Digital Commerce team aims to create the Customer’s favorite way to order through a fast and frictionless digital commerce experience. Underneath, the Order Creation sub-team focuses on enhancing the digital experience from the moment a Customer expresses interest in ordering until their purchase is completed. The role of Product Lead for Digital Order Creation is responsible for optimizing the cart-building and checkout processes to ensure a seamless and efficient experience for our Customers. The role will steward aspects of the Customer ordering experience such as payment, cart mechanics and navigation, menu item customization, Diet and Nutrition features, and is accountable for ensuring all menu tests, rollouts, and campaign launches are not only accurately reflected on digital, but are positioned in a way that drives campaign outcomes.
Chick-fil-A is seeking a dynamic individual with a deep passion for crafting exceptional commerce experiences and a proactive approach to problem-solving. The ideal candidate will have a strong background in digital product management, e-commerce, and/or merchandising. They will collaborate closely with Menu Strategy, Menu Category Leads, and Menu Operations teams to align with business objectives, address unique challenges, and leverage opportunities within our digital menu presentations.
This role is part of the Customer Digital & Delivery team, and reports under the Marketing department.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.