The Digital Commerce team aims to create the Customer’s favorite way to order through a fast and frictionless digital commerce experience. Underneath, the Order Fulfillment sub-team focuses on powering the experience from the time the Customer places a digital order until they receive it. The role of Project Lead, Digital Order Fulfillment is responsible for moments of a Customer’s fulfillment experience like order status updates, which applies across both Pickup and Delivery in our owned and non-owned channels.
Chick-fil-A is seeking a digital product and process-minded individual who is a self-starter in identifying problems and bringing a vision to life. The ideal candidate will have experience in digital product management - ideally where digital product meets physical operations. Because the fulfillment experience for the Customer is dependent and integrated with the operations of the Restaurant, it’s paramount for the individual in this role to balance the voice of the Operator and Team Member in crafting Customer digital experiences.
This will involve managing the backlog, creating roadmaps, working cross-functionally, and running in-field tests. The ability to build relationships, work collaboratively, and drive outcomes is critical.
This role is part of the Customer Digital & Delivery team, and reports under the Marketing department.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.