Employee Relations Consultant

The Employee Relations Consultant is responsible for conducting civility recommendations under the guidance of the Talent Relations Director and providing recommendations to leadership. This person will also be involved in research and reporting as needed, aiding in compliance matters, and aiding in the consistent administration and training on employment law matters.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Conduct civility investigations and provide recommendations to leadership to determine the most appropriate course of action for resolution of workplace matters following analysis of the issues including identification and assessment of risks of alternate courses of action.
• Advises both employees and management regarding Employee Relations policies procedures, and Documentation
• Researches, identifies, and analyzes specific Employee Relations concerns and makes appropriate recommendations to resolve Employee Relations matters.
• Creates reports and conducts internal audits as they pertain to Employee Relations data and processes
• Review Internal Website for Employee Relations policies and ensures website information is up-to date
• Conduct training for leadership and staff on civility and other employment law matters
• Discuss confidential information with leadership, legal, and the Talent Consulting Team to ensure compliance with applicable federal, state, and local laws, regulations, rules, and agency polices
• Advise on the uniform and consistent administration and interpretation of employment policies and procedures
• Provide advice, coaching and ongoing training on the Civility Policy and process framework
• Partner with Legal, Talent Consultants and Talent Acquisition on appointed projects

• Bachelor's degree
• 5 years' relevant work experience
• PHR & SPHR License
• Demonstrated knowledge and application of Title VII, ADA, FMLA, ADEA, STAA, harassment & retaliation, workers’ compensation statutes in workplace setting
• Written communication skills in the development of reports, guidelines, and written summaries
• Ability to consult with all levels of staff using a multi-HR-faceted approach to problem solving
• Ability to listen with patience and respond to high level, controversial issues utilizing good judgement
• Ability to use tact and diplomacy in resolving sensitive issues

• Master's degree
• PHR or SPHR