Benefits Administrator

As Chick-fil-A Supply and Bay Center Foods continue to scale, we must think strategically about our current capabilities and long-term goals to determine the best talent strategy to meet our growing business needs. The Lead Advisor supports the day-to-day operations of the talent team by administering and ensuring compliance across occupational and non-occupational related leave of absence programs, return to work processes and accommodations.

About Chick-fil-A Supply and Bay Center Foods

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 

• Oversee administration and serve as subject matter expert for accommodations, disability and leave management programs including, FMLA, ADA, Worker’s Compensation, state/local paid/unpaid leave offerings and company-paid leave programs, while ensuring consistency and compliance
• Collaborate with Chick-fil-A Supply Leadership, Bay Center Leadership, and Chick-fil-A, Inc. to innovate processes, recommend system/technology enhancements or vendor changes, and streamline administration to enhance the employee experience
• Implement and communicate changes to leave and accommodation policies coordinating execution with local Talent Leaders
• Partner with Legal and local Talent Leaders to ensure legal compliance with all applicable federal and state requirements, and company policies and practices
• Support the creation of scalable leave of absence solutions including system update rollouts and changes that enable ongoing efficiencies for growth within the distribution network
• Partnership with Chick-fil-A, Inc. on review of payroll and timekeeping systems related to leave of absence
• Document and maintain detailed written processes
• Handle highly confidential and sensitive information in strict accordance with Chick-fil-A Supply and Bay Center Foods confidentiality and data security policies

• 5+ years of HR Generalist experience, including at least 1 year in a distribution or manufacturing environment and at least 2 years managing leave and/or benefits
• Bachelor’s Degree
• Working knowledge of multi-state benefit plans, state applicable leaves (including California), and ADA best practices
• Proven experience in cross functional collaboration; partnering with multiple business departments with the ability to influence outcomes
• Working knowledge of payroll administration and timekeeping systems
• Experience partnering and managing relationships of Leave and Benefit third-party vendors.
• Demonstrated knowledge of general HR policies, procedures, and practices 
• Ability to occasionally travel, including overnight trips
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• 7+ years of HR Generalist experience, including 2+ years in a distribution or manufacturing, and at least 3 years managing leave and/or benefits
• Experience leading team of leave specialists or prior managerial expertise overseeing direct reports within an HR function or service
• Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
• Excellent business communication and presentation skills 
• Excellent knowledge of the ADA Interactive process 
• Working knowledge of processing Worker’s Compensation claims
• Ability to develop course materials and lead trainings related to disability, leaves, and accommodations
• Project management experience
• Excellent organizational and record-keeping skills, with the ability to manage multiple cases at once
• Energetic and driven; high degree of self-motivation and discipline with a keen ability to handle sensitive and confidential matters appropriately
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
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