WMS - Lead Technical Product Owner

Requisition ID 2023-13730
Job Function
Information Technology
Position Type
Experienced Professionals
Posting Location : Location


The Business Analyst – Warehouse Management Systems role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.

As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.

The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:

  • Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
  • Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
  • Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants


About Chick-fil-A Supply


A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique

needs of Chick-fil-A restaurants.


Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports

current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as

those it employs.


This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service

to Restaurants across the nation.


  • Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
  • Partner with other system’s stakeholders to define/validate new and existing integration touchpoints across the network
  • Identify and document system gaps for product backlog for future enhancements/capabilities
  • Provide WMS expertise in all areas of the warehouse for operational guidance and best practices
  • Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training
  • Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business
  • Provide 2nd Level Operational Support for WMS that includes advanced troubleshooting techniques and tools to minimize Business impacts
  • Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline
  • Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
  • Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
  • Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view
  • Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
  • Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions


Business Requirements


  • Strong Operational experience with Warehouse Management Systems, having great perspective on how users interact with the system
  • Deep understanding of the different components leveraged by the Warehouse Management System, including Receiving, Putaway, Inventory, Picking, Loading, and Shipping processes in the Distribution Center
  • Deep understanding of data relationships to enable System-to-System performance
  • Working knowledge of how product moves through a Distribution Center
  • Strong experience in a Start-up or new Business Development environment


Customer Relations

  • Work closely with distribution centers, food production centers and business partners to ensure optimal alignment
  • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
  • Demonstrate the ability to value both relationships and results

Minimum Qualifications

  • Bachelor’s degree in Engineering, Computer Science, Business Administration, related field or relevant experience
  • 3+ years of experience in an IT Business Analyst or related role
  • 3+ years of experience with Warehouse Management Systems including Blue Yonder WMS or equivalent systems
  • Excellent business communication and presentation skills
  • Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
  • Excellent interpersonal, analytical, organizational, and problem-solving skills
  • Deep understanding of data requirements and flows

Preferred Qualifications

  • Blue Yonder WMS Experience
  • Cloud based WMS experience
  • 8+ years of experience with Blue Yonder WMS configuration and support
  • Automation integration experience (ASRS, AG equipment, etc.)
  • WMS implementation and onsite support experience
  • Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
  • Experience with Master Data Management across systems
  • Business process management experience

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelors Degree


Bachelor’s Degree Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field or relevant experience

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