Coordinator, Franchisee Selection

Requisition ID 2023-13688
Job Function
Franchisee Selection/Recruitment
Position Type
Posting Location : Location


The Franchisee Selection Coordinator is an integral member of the Franchisee Selection team. The Franchisee Selection team selects Operators for new and existing Chick-fil-A Restaurants. Selecting Operators is one of the most important things we do at the Support Center and this position is in direct contact with these candidates, specifically external candidates. This position works directly with the Franchisee Selection Leads (FSLs) and at times with Field Operations Selection Team Administrators, Operations Leads, Area Directors and Region Leads. The coordinator position serves as a support function to the FSLs as they support their regions and make the best Operator selections. The coordinator serves as the main point of contact for new Operator candidates as they move through the Focused and Final interview portion of the selection process and reports directly to a Director on the Franchisee Selection-Operator Selection team. The role includes but is not limited to the following:

  • Responsible for coordination of New Operator Candidates during the Focused and Final Interviews.
  • Team / stakeholder interaction.
    • Work with Franchisee Selection Leads to support the work of selecting Operators
    • Serve as a part of the Selection Team and overall Operator Selection Team
    • Work with the Selection Team to deliver on-time expectations that can change depending on current needs of the dept. and organization
  •  This role requires a heart to serve the Operator Selection team and to be an extension of FSL support with their respective Region partners.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.


  • Invitation candidates to Focused interviews and serving as the primary point of contact
  • Coordinating calendar invites to FSL/Area Director (AD)/Sourcing Lead Adviser (SLA) and any communication/documentation that needs to be updated in iCims
  • Facilitate monthly regional support for Focused interviews and candidate pipeline calibration with FSLs and SLAs and execute action items
  • Understands FSL regional needs and generates monthly reports and metrics for FSL/SLA for analysis and learnings
  • Maintains a regional view with the FSLs of the candidate pipeline to process work
  • Coordinates interviews, meetings, conference calls and travel details as needed for candidates and FSLs
  • Communication and organization of the Final interview calendar hold to stakeholders
  • Prepare and coordinate delivery of all pre- and post-Final Interview Packets and responsibilities associated with finals
  • Process any invoices and expenses related to candidate travel
  • Applies comprehensive knowledge of the Operator Selection process and iCims Applicant Tracking System (ATS)
  • Prepare PowerPoints and any communication need for Area Support team presentations by communicating with FSLs to understand expectations and deadlines
  • Responsible for Technical Assistance response queue replies
  • Deliver on any administrative tasks requested by leadership for the Selection team to include preparing presentations, scheduling meetings, and coordinating travel.
  • Support the needs of the Operator Selection Team and their work as necessary
  • Responsible for leading projects/initiatives or serving team liaison role (projects have included recommending updates to External Candidate Notebook, piloting/rolling out process update to evaluating candidate chemistry virtually, integrating digital platforms across Franchisee Selection, updating selection criteria for urban/super-urban Franchisee selections, etc.)
  • Provide accurate and relevant information to candidates about the company and the Franchisee role
  • Participate in regularly scheduled departmental and team meetings
  • Effectively and consistently communicate to candidates their selection process status through phone calls by communicating the unique competitiveness of the Chick-fil-A Franchisee role

Minimum Qualifications

  • 2 years minimum Chick-fil-A experience
  • Proficiency in Office 360 suite
  • Strong written and verbal communication, interpersonal, organizational, and strong evidence of teamwork
  • Ability to handle highly confidential information
  • Demonstrate customer focus both internally and externally
  • Ability to solve complex problems
  • Ability to prioritize work that is within the scope of the role
  • Strong attention to detail
  • Ability to execute the coordination and administration needs for the Selection Team

Preferred Qualifications

  • 3-5 years work experience

Minimum Years of Experience


Travel Requirements


Required Level of Education

Associate's Degree

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