Project Lead, Transportation Process Implementation

Requisition ID 2022-12901
Job Function
Position Type
Experienced Professionals
Posting Location : Location


As Chick-fil-A Supply continues to scale, we must equip the business, particularly physical operations, to rapidly go-live and scale in new buildings. The Transportation Process Implementation Lead will play a key role in developing our future leaders and staff with direct support of building go-lives through process implementation, real-time trouble shooting and exceptions management, execution and adherence measurement, and general subject matter expertise as it relates to CFA Supply transportation operations.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit


  • Reporting to the Senior Project Leader – Implementation and supporting new building leadership teams, the Transportation Implementation Project Lead serves as the execution function of the implementation team and will serve the primary representative on-site for go-lives
  • Interfaces across warehouse and transportation teams, implementing process alongside dedicated training resources
  • Serves as an on-site resource for new building leadership during building go-lives and ramp-ups, providing general process familiarity and experience while assisting with go-live troubleshooting and the various unforeseen exceptions and problems associated with a new facility go-live
  • Utilize process adherence and execution measurement system to guide the leadership team on building readiness and highlight areas for attention and further coaching and improvement
  • Supports quality engineer in the execution of the quality management system
  • Participates in process improvement initiatives, providing subject matter expertise and hands-on experience to guide future innovation efforts and testing potential solutions
  • Ensures safe and effective practices are taught; ensures alignment with existing SOPs and updates materials and content as required
  • Partners with the training coordinators on certification for warehouse and transportation trainers and team members

Minimum Qualifications

  • 5+ years of relevant distribution experience (warehousing, transportation, process engineering, general supply chain functions)
  • Demonstrated experience in leading small-to-medium scale operations with responsibilities for team performance and coaching
  • Demonstrated experience with process implementation and improvement initiatives
  • An ability to manage multiple projects simultaneously
  • Demonstrated experience and ability to influence, collaborate, negotiate, and obtain buy-in/alignment across multiple levels of an organization
  • Demonstrated problem solving, analytical thinking and consulting skills
  • Solid written and verbal communication skills
  • Proficiency in Microsoft PowerPoint, Excel, Word, and other related computer programs

Preferred Qualifications

  • Demonstrated experience leading large scale operations
  • Experience in start-up environments, particularly new building go-lives
  • Experience developing process adherence and execution measurement programs
  • Familiarity with WMS, TMS, and other various process management systems, particularly the JDA-suite of products
  • Program or project management experience
  • Experience with Adobe Creative products, including InDesign and other related programs

Minimum Years of Experience


Travel Requirements


Required Level of Education

High School

Preferred Level of Education

Bachelors Degree

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