Project Lead, Transportation Process Implementation

As Chick-fil-A Supply continues to scale, we must equip the business, particularly physical operations, to rapidly go-live and scale in new buildings. The Transportation Process Implementation Lead will play a key role in developing our future leaders and staff with direct support of building go-lives through process implementation, real-time trouble shooting and exceptions management, execution and adherence measurement, and general subject matter expertise as it relates to CFA Supply transportation operations.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 

• Reporting to the Senior Project Leader – Implementation and supporting new building leadership teams, the Transportation Implementation Project Lead serves as the execution function of the implementation team and will serve the primary representative on-site for go-lives
• Interfaces across warehouse and transportation teams, implementing process alongside dedicated training resources
• Serves as an on-site resource for new building leadership during building go-lives and ramp-ups, providing general process familiarity and experience while assisting with go-live troubleshooting and the various unforeseen exceptions and problems associated with a new facility go-live
• Utilize process adherence and execution measurement system to guide the leadership team on building readiness and highlight areas for attention and further coaching and improvement
• Supports quality engineer in the execution of the quality management system
• Participates in process improvement initiatives, providing subject matter expertise and hands-on experience to guide future innovation efforts and testing potential solutions
• Ensures safe and effective practices are taught; ensures alignment with existing SOPs and updates materials and content as required
• Partners with the training coordinators on certification for warehouse and transportation trainers and team members

• 5+ years of relevant distribution experience (warehousing, transportation, process engineering, general supply chain functions)
• Demonstrated experience in leading small-to-medium scale operations with responsibilities for team performance and coaching
• Demonstrated experience with process implementation and improvement initiatives
• An ability to manage multiple projects simultaneously
• Demonstrated experience and ability to influence, collaborate, negotiate, and obtain buy-in/alignment across multiple levels of an organization
• Demonstrated problem solving, analytical thinking and consulting skills
• Solid written and verbal communication skills
• Proficiency in Microsoft PowerPoint, Excel, Word, and other related computer programs

• Demonstrated experience leading large scale operations
• Experience in start-up environments, particularly new building go-lives
• Experience developing process adherence and execution measurement programs
• Familiarity with WMS, TMS, and other various process management systems, particularly the JDA-suite of products
• Program or project management experience
• Experience with Adobe Creative products, including InDesign and other related programs