Lead Analyst, Restaurant Labor

The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses.

The Labor Lead Analyst is responsible for maintaining a high degree of analytical competence as they partner with other labor analyst(s) and staff to execute on the roadmap. This role will develop and maintain a high level of subject matter expertise for labor data, benchmarking and reporting products for Restaurants. Using their comprehensive knowledge, this role will be the point of contact for Restaurant/Operator and staff questions on use of the data and reporting. He or she will also be responsible for recommending and deploying changes based on Operator feedback to those data systems. The person in this role will develop comprehensive knowledge and serving as the subject matter expert on talent investment reporting across multiple platforms, being the business owner for all talent and labor data and maintaining and improving related data and processes.

They will have responsibility for both proactive and responsive analysis, data validation, project planning, executing project details, communicating with stakeholders and collaboration with colleagues. They will also have the opportunity to recommend or pursue enhancement to current models, in areas such as machine learning or AI.

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Subject matter expert in restaurant labor data, tools, reporting and systems that consume the data, and leadership over communication and delivery of data and reporting
• Work with analytical programs and refine business rules to generate advanced insights for restaurant users
• Work with technical partners to solve complex data and reporting problems and define new metrics or analytical methodologies to meet evolving business needs.
• Participate and at times lead larger Restaurant and Field-Staff facing projects by recommending and deploying changes, creating, and ensuring execution of the project plan, recommending necessary changes to budget or resources, communicating key details and escalating issues and risks, and responding to questions
• Serve as designated point of contact for data use or reporting questions
• Participate in cross functional groups maintaining an enterprise Labor Opportunity Roadmap; Make recommendations and influence future data, system, reporting needs to be included in roadmap.
• Meet regularly with stakeholders to ensure alignment and input on decision making for the products
• Communicate project benefits, progress and updates to a variety of audiences via written, visual and verbal presentations
• From time to time participate or co-lead innovation/ideation sessions to consider all options and seek diverse feedback into future changes.

• Strong analytical and problem-solving experience
• Strong understanding of data systems and structures
• Strong verbal and written communication skills
• proficiency in Excel, Word, PowerPoint
• Proficiency with SQL, Alteryx, or another data transformation tool
• Proficiency with Tableau or another data visualization tool
• Experience building automated and scalable analytical solutions
• Strong systems-thinking mindset, able to understand intricate details and how they relate to each other in the broader scope of a system
• Attentional to details, high sense of responsibility and accuracy
• Self-Starter; proactively seeking solutions
• Excellent interpersonal relational skills and demonstrated ability to work with others effectively in teams and independently
• Ability to manage multiple and varying tasks, processes and/or projects while being able to appropriately prioritize work
• Expertise in SQL, Alteryx, or another data transformation tool
• Expertise in Tableau or another data visualization tool
• Familiarity with Atlassian tools (Jira and Confluence)
• Experience with Scrum or other Agile methodology
• Experience working in retail, hospitality, or QSR industries
• Experience with managerial accounting or financial modeling

• Analytical and Reporting Product Ownership experience
• Experience leading process change Initiatives and/or systems implementations
• Experience with machine learning/data science modeling
• Experience working with data infrastructure and business systems across separate business entities
• Chick-fil-A Restaurant experience or experience with restaurant operations
• Experience in Labor metrics and data