2023 Digital Transformation and Technology Summer Intern

Requisition ID 2022-12375
Job Function
Information Technology
Position Type
Internships
Posting Location : Location
US-GA-Atlanta

Overview

Have you ever been curious about the AI that enables Chick-fil-A’s warp speed drive through or the tech stack behind its innovative Chick-fil-A One App?  What about the digital architecture behind that delicious Chicken Sandwich or the hardware behind those hot, fresh Waffle Fries?  Would you like to be a part of the digital community where innovations like these, and many more, are conceived, developed, and supported every day?  Chick-fil-A’s Digital Transformation and Technology (DTT) Department exists to enable and empower innovation and digital transformation at the world’s most caring company!

 

As a DTT Summer Intern (Functional track/Business Analyst), you’ll have the opportunity to:

  • Gain exposure to Product Ownership and project management disciplines by supporting proprietary CFA applications like our CFA OneApp, Payments, and Kitchen Production System, and/or non-proprietary systems like Workday, Teams, and ServiceNow.
  • Collaborate with Engineers, Scrum Masters, Architects, QA Testers and other subject matter experts in an Agile/DevOps based environment to create solutions for real business outcomes.
  • Connect with Chick-fil-A executives, DTT department leadership, and other key stakeholders across Chick-fil-A to build your network, learn more about Chick-fil-A culture and distinctives, and explore future career opportunities in the digital space at Chick-fil-A.

 

Responsibilities

 

  • Partner with Product Owners to gather business requirements, write user stories, and groom backlogs within a high functioning Agile based environment
  • Learn about a variety of Chick-fil-A systems and technologies, contribute directly to their success, and ideate on ways to improve current products, projects, and processes
  • Support various stakeholder audiences and initiatives, bringing their business goals to life through Chick-fil-A’s technology stack. You will assist the business through creating dashboards in Tableau, querying SQL databases, and/or using cloud technology
  • Attend and contribute to daily stand ups and sprint planning meetings
  • Collaborate with cross-functional teams on projects supporting our CFA OneApp, On-Demand Delivery Platform, WorkDay system, Payments System, Service Now Application, etc.
  • Ideate on ways to improve efficiencies by partnering with the CFA Help team to understand Operator pain points and gaps
  • Contribute to solutions that help to mitigate risks to project timelines and product quality
  • Troubleshoot and help resolve high visibility escalations from the business
  • Help foster a culture of care and inclusiveness
  • Learn and carry out the principles of servant leadership within the Chick-fil-A environment

Minimum Qualifications

  • Undergraduate junior or senior returning to school Fall 2023 majoring in MIS, Industrial Engineering, Computational Media, or other related major
  • Analytical mindset with a strong aptitude and eagerness to problem-solve
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Desire to collaborate with both technical and business roles

Preferred Qualifications

  • Demonstration of creativity in problem solving
  • A track record of service and leadership through class projects, jobs and/or internships, or extracurriculars
  • A passion for both technology and business

Travel Requirements

10%

Required Level of Education

Bachelor's Degree

Major/Concentration

Management Information Systems, Computer Information Systems, Industrial Engineering, Computational Media, or other related major

Minimum GPA (4.0 Scale)

3.0

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