Lead Technical Product Owner - HostPoint

Requisition ID 2022-11929
Job Function
Information Technology
Position Type
Experienced Professionals
Posting Location : Location


The Lead Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for the product to which they are assigned.
The HostPoint Lead Technical Product Owner serves as the owner of a highly available centralized platform that hosts data and services that enable the commerce experience in Chick-fil-A restaurants.  As a Technical Product Owner of a platform, you will be responsible for a set of digital assets used by many downstream products that provide ordering, production, fulfillment, and reporting capabilities.  The HostPoint platform is the epicenter of all commerce channels and experiences that enable every Chick-fil-A customer interaction, and as such requires the highest degree of uptime and resiliency to ensure restaurant operations are uninterrupted.  As the owner of a highly complex system that sits in the middle of an ever-changing and intricate environment, the Lead Technical Product Owner must work closely with other Technical Product Owners within the Customer Technology ecosystem to ensure cross-collaboration to effectively deliver business outcomes.
In this role, the Lead Technical Product Owner has an opportunity to build technology that is used all day, every day in every Chick-fil-A restaurant and directly influences Chick-fil-A's Customers, Team Members, and Operators.  As the owner of a platform, in-depth technical expertise is necessary to communicate with the agile development teams who build products that use the HostPoint platform.   


Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.


  • Serves as the final authority representing the customer’s interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s).
  • Works to maximize the business value delivered by the team in each development sprint.
  • Ensures that the product delivers and maintains a high degree of uptime, security, and quality.
  • Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done.
  • Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team.
  • Facilitates estimation sessions, backlog grooming efforts, and sprint reviews.
  • Coordinates user acceptance testing and all necessary external validation efforts.
  • Accepts stories after they are deemed complete by the development team.
  • Represents the team and their efforts to others within the organization.
  • Ensures cross-team and release requirements and dependencies are shared appropriately.
  • Develops and maintains strong and productive relationships with all IT and business stakeholders.
  • Attends all team retrospectives and assists with driving continuous improvement across the team.
  • Manages all budget requirements of the Agile team.

Minimum Qualifications

  • Knowledge and/or experience with other Agile development approaches and techniques
  • Experience in driving teams and management to decisions
  • Experience with technical systems, data structures and languages
  • Certified Scrum Product Owner (CSPO)
  • Restaurant experience preferred

Preferred Qualifications

  • Experience with UX/UI design
  • Advanced Certified Scrum Product Owner (A-CSPO)
  • Certified Scrum Professional – Product Owner

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelors Degree


Technical field of study - Accounting Information Systems, Management Information Systems, etc.

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