Product Manager, HR/Payroll Systems

Requisition ID 2021-10708
Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
Posting Location : Location


The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses. Analysts on the Restaurant Financial Systems team are responsible for maintaining a high degree of analytical competence and project leadership as they partner with Restaurant Operators, cross-functional staff teams and external vendors. They maintain a high level of subject matter expertise for a particular system and are often considered data & process owners within the organization. Lead Analysts are responsible for both proactive and responsive analysis, project planning and executing project details, and collaborating with others. They will develop comprehensive knowledge of 1-3 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them. He or she will also be responsible for recommending and deploying changes to those systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details and escalating issues, and responding to results. They are able to leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction.


The individual in this specific role is responsible for leading the full product management lifecycle of the Payroll system for Restaurants in the US and serving as a SME for this system. Prior experience with HRIS and/or HCM system will be beneficial.


Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.


  • Generate advanced insights, make recommendations about the tools and systems that consume the data, and communicate findings to diverse stakeholder groups
  • Serve as subject-matter expert and/or data owner for 1-3 chainwide, Operator-focused systems or data sets of significant scope and complexity
  • Lead larger Restaurant and Field-Staff facing projects by recommending and deploying changes, creating and ensuring execution of the project plan, recommending necessary changes to budget or resources, communicating key details and escalating issues, and responding to results
  • Serve as designated point of contact for escalation of broad issues with an implemented system, data set, or vendor
  • Solve complex problems independently
  • Influence stakeholder group to consider wide array of possible solutions to a business need; recommend solutions based on a broad business perspective
  • Collaborate to ensure desired outcomes are achieved for different projects, including facilitation of councils, meetings, and cross-functional decisions across stakeholder groups
  • Identify and recommend changes in procedures of significant impact on broader groups
  • Participate in roadmap development; make recommendations about future system and data infrastructure needs
  • Communicate project benefits, progress, and updates to a variety of audiences via written, visual, and verbal presentations

Minimum Qualifications

  • Strong interpersonal skills, attention to detail, analytical & problem-solving skills, communication skills, project management experience and proficiency in Excel, Word, PowerPoint 
  • Relevant experience in HR and/or payroll systems

Preferred Qualifications

  • Relevant experience in project management, business process change initiatives and/or systems implementations 
  • Familiarity with and understanding of the labor environment within the restaurant and/or retail industry 
  • Chick-fil-A Restaurant experience or experience with restaurant operations 

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree


Business, Data & Analytics, Information Systems, or Engineering

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